FAQs
Design and Artwork FAQs:
We accept design submissions in various file formats to accommodate different design software and platforms. The preferred file formats for design submissions include Adobe Illustrator (AI), and high-resolution JPEG or PNG files. These formats ensure the best quality and compatibility for the design process.
For optimal print quality, we recommend submitting artwork with a resolution of 300 dots per inch (DPI) or higher. This ensures that the design appears crisp and detailed when printed. As for dimensions, it is best to provide the artwork in its actual size or scaled to the desired print size. Our team can assist you in resizing or adjusting the dimensions if needed.
As a responsible business, we cannot reproduce copyrighted or trademarked designs without proper authorization from the owner. It is essential to ensure that the designs you submit are original or that you have obtained the necessary permissions or licenses for copyrighted or trademarked elements. We are here to help you create unique and personalized designs that align with your vision while respecting intellectual property rights. You can also use our stock images or let us transform your sketches and ideas into a masterpiece. Our theme designs are also ready to be personalized with your text.
Absolutely! Our team of skilled designers is available to assist you with design modifications and enhancements. Whether you need minor adjustments, color changes, or more significant alterations, we can collaborate with you to achieve the desired result. Our goal is to bring your vision to life and ensure your custom apparel reflects your unique style.
The number of colors you can use in your design depends on the printing technique and the complexity of your artwork. With embroidery, you can typically use a wide range of colors. For screen printing, each color requires a separate screen, so a design with fewer colors may be more cost-effective. With heat transfer printing, full-color designs are possible without limitations on the number of colors. We screen print/embroider text, simple logos, and photographic images via 4-color process (screen printing only). Our design experts can provide guidance on color selection and help you determine the best approach based on your specific design and budget.
Production and Turnaround FAQs:
The processing and production time for each order can vary depending on the complexity of the design, order quantity, and current production workload. As a general guideline, our standard processing time is typically X business days from the date of order confirmation and artwork approval. However, please note that this is an estimate, and more accurate timelines will be provided once we have specific details about your order. We do not process orders during weekends or Holidays.
Yes, we understand that some orders may have time-sensitive requirements. We offer expedited production and delivery options to accommodate such situations. During the ordering process, you can discuss your timeframe with our customer service team, and we will do our best to expedite your order based on feasibility and availability. You will be responsible for additional shipping charges and if applicable, any manufacturer rush charges that may incur. The standard processing still applies. Saturday deliveries are subject to additional shipping charges, so you may contact us for details and rates. Some orders can be shipped the same day.
Several factors can impact the production time of an order. These may include the complexity of the design, order quantity, availability of materials, and current production workload. Other factors such as design modifications, approval delays, or additional customization requests can also affect the overall production timeline. We strive to provide accurate timeframes and keep you informed about any potential delays during the order process.
We are able to ship to your home or office within the United States and most other countries. There are various shipping options to cater to different delivery needs: UPS(United Parcel Service) and USPS (US Postal Service. On small orders, USPS will be your best choice for price. On larger orders UPS will give you a better deal. We do not ship to P.O. Boxes.
The shipping duration depends on the shipping method selected, your location, and the carrier's transit times. During the checkout process, you will have the opportunity to choose your preferred shipping option, and the estimated delivery time frame will be provided based on your selection.
For all orders shipping outside of the United States, you will be responsible for all import duties, broker fees, bond fees and taxes. All UPS international shipments are subject to a broker fee, bond fee, and taxes. For all other fees please check with your local mail office.
Pricing and Payment FAQs:
Pricing for custom orders is determined based on various factors, including the type of product, the quantity ordered, the complexity of the design, and the chosen printing technique. Our pricing is competitive and takes into account the materials used, production time, and any additional customization requested. To get a precise quote for your specific custom order, we recommend reaching out to our customer service team with the details of your requirements.
Yes, we offer volume discounts for larger orders. We understand the value of bulk orders and the cost savings they can bring. When you place a larger order, our team can provide you with discounted pricing options based on the quantity of items ordered. The specific volume discounts will vary depending on the product and the quantity ordered. Please contact our customer service team to discuss your specific requirements, and they will provide you with the most accurate pricing information.
Our pricing structure may vary depending on the jurisdiction and tax regulations. In some cases, the prices displayed on our website may include taxes, while in other cases, taxes may be added during the checkout process based on your shipping address or local tax laws. To determine whether the prices displayed include taxes, we recommend reviewing the order summary during the checkout process. Any applicable taxes will be clearly indicated to ensure transparency in pricing.
Yes, we often offer discounts and promotions to provide value to our customers. These discounts can be in the form of percentage discounts, free shipping, or promotional codes that can be applied during the checkout process. We encourage you to check our website or subscribe to our newsletter to stay updated on our latest discounts and promotions. Taking advantage of these offers can help you save on your custom apparel orders.
In general, our system allows the use of only one discount code per order. During the checkout process, there is typically a designated field where you can enter your discount code. If you have multiple discount codes, we recommend selecting the one that offers the best value for your specific order. However, please review the terms and conditions associated with each discount code to ensure that it is applicable to your purchase.
We strive to provide a seamless and convenient payment experience. We accept a variety of payment methods, including major credit cards (such as Visa, Mastercard, American Express), debit cards, and check or money order. Our online payment system is secure and encrypted to protect your sensitive information. If you have any specific payment-related queries or would like to explore alternative payment options, please reach out to our customer service team.
In most cases, for custom orders, we require a deposit to initiate the production process. The deposit helps us secure the necessary materials, allocate production resources, and ensure commitment from both parties. The specific deposit amount will depend on the order value and will be communicated to you during the order placement process. The remaining balance will be due upon completion of the order before shipping.
While we strive to be transparent with our pricing, there may be additional fees or charges depending on the specific customization requests or special services required for your order. These additional fees may include rush production fees for expedited orders, shipping fees, fees for design modifications or enhancements, or fees for special packaging or labeling requests. Any additional fees or charges will be communicated to you upfront during the ordering process, ensuring transparency and clarity in the pricing.
Product Specifications FAQs:
We offer a wide range of fabric options for custom apparel to cater to different preferences and needs. Some of the commonly available fabrics include cotton, polyester, blends, and performance fabrics. These fabrics are carefully selected for their quality, comfort, and durability. We can provide you with detailed information about the specific fabric options available for your desired apparel type during the ordering process. Our goal is to ensure that you receive high-quality custom apparel that meets your expectations.
Yes, in many cases, we can accommodate requests to mix different apparel styles within a single order. This allows you to create a diverse range of customized products while enjoying the convenience of placing a consolidated order. However, please note that the feasibility of mixing apparel styles may depend on factors such as the printing technique, availability of sizes and colors, and the specific styles requested. During the ordering process, our customer service team will work with you to determine the best options available for your desired mix of apparel styles.
While we offer flexibility in design placement, there may be certain limitations based on the specific product, printing technique, and design requirements. Our team of experts will guide you through the design placement options available for your chosen apparel. We aim to achieve the best possible representation of your design while considering factors such as the dimensions of the product and any constraints imposed by the printing technique. Our goal is to ensure that your custom apparel looks visually appealing and professionally executed.
The durability of the printing techniques can vary based on the specific technique used. Each printing technique has its strengths and suitability for different applications. Embroidery, for example, offers excellent durability and is well-suited for designs that require a textured or raised effect. Screen printing is known for its durability and vibrant colors, making it ideal for large designs or solid color areas. Heat transfer printing provides flexibility for full-color designs and is generally durable, especially when applied correctly. During the ordering process, our team can provide guidance on the durability of the different printing techniques based on your specific design and requirements.
While we offer flexibility in design placement, there may be certain limitations based on the specific product, printing technique, and design requirements. Our team of experts will guide you through the design placement options available for your chosen apparel. We aim to achieve the best possible representation of your design while considering factors such as the dimensions of the product and any constraints imposed by the printing technique. Our goal is to ensure that your custom apparel looks visually appealing and professionally executed
The durability of the printing techniques can vary based on the specific technique used. Each printing technique has its strengths and suitability for different applications. Embroidery, for example, offers excellent durability and is well-suited for designs that require a textured or raised effect. Screen printing is known for its durability and vibrant colors, making it ideal for large designs or solid color areas. Heat transfer printing provides flexibility for full-color designs and is generally durable, especially when applied correctly. During the ordering process, our team can provide guidance on the durability of the different printing techniques based on your specific design and requirements.
Yes, we provide sizing charts for our apparel to assist you in selecting the appropriate sizes for your custom orders. Sizing charts can be found on our website or can be provided to you upon request. These charts provide detailed measurements for each size, such as chest width, body length, sleeve length, and more. By referring to the sizing chart, you can ensure a better fit for your custom apparel. If you have any specific sizing-related questions or require assistance in determining the right size, our customer service team is available to help you.
Care and Maintenance FAQs:
To ensure the longevity of your custom printed apparel, we recommend following the care instructions provided with your order. In general, it is best to wash the garments inside out in cold or lukewarm water. Use mild detergent and avoid harsh chemicals or bleach. It is advisable to air dry or use a low-heat setting when drying. Avoid excessive rubbing or scrubbing on the printed area. By following these care instructions, you can help preserve the vibrant colors and integrity of the print.
Ironing and dry cleaning practices can vary depending on the specific printing technique and fabric type used for your custom apparel. It is generally safe to iron the non-printed areas of the garment using low to medium heat. However, it is advisable to avoid direct contact between the iron and the printed design to prevent any damage. As for dry cleaning, it is best to consult the care instructions provided with your order or reach out to our customer service team for specific recommendations based on your custom apparel.
We strive to use high-quality materials and printing techniques to ensure the durability and longevity of our custom prints. While our prints are designed to be long-lasting, it is normal for some natural fading to occur over time, especially with repeated washing and exposure to sunlight. To minimize fading, we recommend following the proper care instructions provided with your order. By taking good care of your custom printed apparel, you can help extend the lifespan of the colors and design.
Yes, we understand the importance of ensuring satisfaction with your custom order. In many cases, we can provide samples or proofs before proceeding with a large order. This allows you to evaluate the quality, colors, and overall appearance of the custom apparel. Please reach out to our customer service team to discuss your specific requirements, and they will assist you in arranging samples or proofs for your review.
If you need to make changes or cancel an order after it has been placed, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that changes or cancellations may only be possible if the production process has not started or if the customization phase has not been completed. As each order is unique, we will work with you on a case-by-case basis to find the bnaa ba est solution. It is important to reach out to us promptly to discuss any changes or cancellations to avoid complications in the order process.
Product Information:
Absolutely! We provide detailed product descriptions for each of our items to give you a comprehensive understanding of the product's features, materials, dimensions, and other relevant details. You can find these descriptions on our website or by contacting our customer service team. We aim to provide accurate and informative descriptions to help you make an informed decision when selecting your custom apparel.
We strive to provide accurate and high-quality product images that represent our custom apparel as closely as possible. However, please note that there may be slight variations in color or appearance due to factors such as screen settings, lighting conditions, or fabric textures. We make every effort to ensure that the product images on our website reflect the actual product as accurately as possible. If you have any specific questions about the appearance or details of a particular product, our customer service team will be happy to assist you.
We stand behind the quality of our products and aim for customer satisfaction. While our custom apparel is made with the utmost care and attention to detail, we do not offer a general warranty or guarantee on the products. However, if you receive a product with manufacturing defects or errors, please reach out to our customer service team immediately. We will assess the situation on a case-by-case basis and work towards a resolution to ensure your satisfaction.
We strive to provide a positive customer experience, and if for any reason you are not satisfied with your custom apparel, we offer options for returns and exchanges. However, please note that since our products are custom-made to your specifications, returns and exchanges may be subject to certain limitations and conditions. It is important to review our return and exchange policy on our website or contact our customer service team to understand the specific requirements and procedures. We are here to assist you and address any concerns you may have regarding returns or exchanges.
Account and Registration:
It is not always necessary to create an account to make a purchase. We offer the option of guest checkout, which allows you to complete your purchase without creating an account. However, creating an account offers several benefits, such as easy access to your order history, tracking information, and the ability to save your preferences for future orders. It also streamlines the checkout process for future purchases. Creating an account is optional but recommended for a better shopping experience.
Creating an account is a simple process. On our website, you will typically find a "Sign Up" or "Create Account" link or button. Clicking on this link will direct you to a registration page where you can enter your personal information, such as your name, email address, and password. Once you submit the required information, your account will be created, and you will receive a confirmation email. You can then log in to your account and start enjoying the benefits of having an account with us.
Yes, you can change your account information at any time. Once you have logged in to your account, you will usually find an option to edit your account details or manage your profile. This allows you to update information such as your name, email address, shipping address, and contact details. If you encounter any difficulties or have specific requests regarding your account information, our customer service team will be happy to assist you.
If you forget your password, there is usually a "Forgot Password" or "Reset Password" link on the login page. Clicking on this link will guide you through a password reset process. You will typically need to provide the email address associated with your account, and we will send you an email with instructions on how to reset your password. If you have any difficulties or need further assistance, please contact our customer service team, and they will help you regain access to your account.
Yes, we take the security of your personal information seriously. We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse. Our website typically uses encryption technology (such as SSL) to ensure secure communication and transactions. We adhere to strict privacy policies and do not share your personal information with third parties without your consent, except where required by law. For more information on how we handle and protect your personal data, please review our privacy policy, which is available on our website.
Customer Support:
We have multiple channels through which you can contact our customer support team. The most common methods include email, phone, and live chat. Our contact information, including email address, phone number, and live chat availability, can be found on our website's "Contact" page. Feel free to reach out to us using your preferred communication method, and our dedicated customer support representatives will be happy to assist you.
Our customer service hours may vary, but we strive to provide support during regular business hours to address your inquiries and concerns in a timely manner. We are usually available Monday - Friday 9:00 AM - 5:00 PM, Eastern Time. We understand the importance of providing prompt assistance, and our goal is to ensure that our customer service hours align with your needs as much as possible.
We aim to provide a prompt response to all customer inquiries. The exact response time can vary depending on factors such as the volume of inquiries received, the complexity of the question, and the communication channel used. In general, we strive to respond to customer inquiries within 24 to 48 hours during our regular business hours. However, please note that during peak periods or holidays, it may take slightly longer to receive a response. You may check our holiday schedule. Rest assured, we value your time and will make every effort to address your inquiries as quickly as possible.
Yes, we typically provide order tracking services to allow you to monitor the progress of your order. Once your order has been shipped, you will receive a confirmation email containing tracking information or a link to track your order on our website. This enables you to see the current status and location of your package. If you have any difficulties or questions regarding tracking your order, our customer service team will be happy to assist you.